Privacy Policy

Effective Date: 9/16/2025

Iconic Education Group (“we”, “us”, “our”) operates the website https://tiem.com.au/ (the “Site”). We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information.

1. What personal data we collect

• Contact information: name, email address, phone number, physical address (if applicable)

• Credentials: if you create an account (username, password)

• Demographic data: age, nationality, country of residence

• Service-related info: course preferences, visa/migration status, documents provided

• Billing/payment info: payment method, transaction details (if payments occur via the Site)

• Device & technical info: IP address, browser type, device type, operating system

• Cookies & tracking: analytics cookies, advertising cookies, usage logs

2. How we collect data

• Through forms on the Site (course inquiries, contact forms, appointment bookings)

• Via your account registration (if any)

• Automatically, via cookies / tracking technologies when you visit our Site

• From third party service providers (e.g., payment processors, analytics, social media)

3. Use of data

We use your personal data to:

• Provide and maintain our services

• Respond to your inquiries and send notifications

• Facilitate visa / migration / course application processes

• Process payments and fulfill contracts

• Send marketing communications (with your consent)

• Analyse and improve our services, user experience, Site performance

4. Sharing / disclosure of data

We may share your information:

• With service providers (e.g., payment gateways, hosting, analytics)

• With governmental / immigration authorities (if required by law)

• With educational institutions or partners as part of course application process

• If required by law, or to protect our (or users’) rights, privacy, safety or property

• In connection with a merger, acquisition, or sale of assets

5. International transfers

Because we operate across Australia, Nepal, etc., your data may be transferred to or stored in other countries. Wherever possible, we ensure adequate protections (e.g. contracts, standard clauses).

6. Cookies and tracking technologies

• We use cookies to improve your experience, for analytics, marketing

• You can disable cookies via your browser settings; however, parts of the Site may not function properly

7. Security

• We take reasonable steps to protect your data: encryption, secure servers, restricted access

• But no method is 100% secure; we can’t guarantee absolute security

8. Retention

• We keep your personal data as long as needed for the purposes for which it was collected (inquiries, applications, legal obligations)

• If you ask, we’ll delete or anonymize data no longer needed, subject to legal retention requirements

9. Your rights

Depending on your jurisdiction, you may have rights including:

• Access to your personal data

• Correcting / updating data

• Deleting data

• Objecting to or restricting certain processing

• Data portability (where applicable)

To exercise these rights, contact us at admin@tiem.com.au.

10. Children

We do not knowingly collect data from children under age 16. If you believe we have, contact us to have it removed.

11. Changes to this policy

We may update this Privacy Policy. When we do, we’ll post the new version at https://tiem.com.au/privacy-policy (or similar), update the Effective Date, and notify you if required by law.

12. Contact

If you have questions about this Policy, contact:

Iconic Education Group
Suite 1003, Level 10, 377 Sussex Street, Sydney, NSW 2000, Australia
Email: admin@tiem.com.au